Training and Knowledge Transfer

Frequently, users of the solution are either not trained properly or they are not trained at all, which results in rejection of the solution within the client organization. It is important that users of the system receive all the training and support they need to use the new system effectively. The implementation of an IT system is not an end in itself. It is important that staff members are able to use it and that the impact of its introduction on their productivity has been fully considered during the planning stage. Without these considerations, is it is unlikely that the anticipated business benefits will be realized.

Training of staff can take up considerable resources, often a significant proportion of the overall cost of the project. Training must address the needs of users and of those operating and maintaining the system. The project manager has a few options when it comes to training resources on the developed solution:

Outsource the training to a reputable, accredited training vendor.

Provide the training in-house at the client. Provide the training at the project manager's organization.

Project managers need to realize that proper training must be provided to the users of the solution, and the following types of training can be provided before the solution is implemented and delivered for use:

Sufficient time and resources should be spent in order to help the staff learn how to use the IT system. Consideration should be given to the possible effect the new system may have on productivity in the period following implementation. In particular, it is important to make a realistic assessment of the impact that introducing the new IT system will have on the productivity and effectiveness of staff.

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