Addressing the Training Infrastructure

Providing the training for users at a suitable training location is imperative in ensuring that the users are satisfied with the quality of the solution being implemented. If the training facility is situated at the back

Classroom-based lectures One-on-one sessions Self-paced, computer-based tutorials Providing the user with an operations manual of the office, it immediately gives users the impression of an inferior solution. Sufficient thought and user acknowledgement must be given to training, and it starts by making sure that the users have (1) adequate training material, (2) training in a proper facility, and (3) the correct training resources. Using these three factors can only result in successful training.

Once training has been synchronized with the implementation schedule and approved by all the stakeholders, it becomes necessary that the system is tested and fully functional by the time that user staff return to their environment.

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