Addressing the Solutions Capabilities

The business analyst must ensure that during the initial project meetings and design reviews, the analyst documents all the capabilities the client expects from the new solution once operational. This is an important step as most of the planning will revolve around and focus on these requirements. Typical examples of what a client should communicate to the project team include

97 percent system availability seven days a week (redundancy) Month-end reports within two days of month end

Remote field access to 2,000 agents Two terabytes of disk storage space

Help Desk agents to be able to support 50,000 inbound calls, e-mail, and faxes

Ability to retrieve subscriber contract and accounts within twenty seconds

Routine backup of user files and off-site storage of disaster recovery files

Training needs

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