Activating Help Desk Support

As proper customer relationships need to be managed during and after the project, it becomes necessary to ensure that the client IT help desk staff have been informed and have received the following aspects of the project, before closing off the project:

The project manager has notified the help desk of the new solution, which is being accepted by the relevant business function (e.g., finance department). The help desk number is clearly displayed on the relevant application or specific web site, which users can contact.

The help desk has received an updated contact list of details of the relevant internal staff, suppliers, and contractors who support the solution in any event of downtime or failure.

The necessary operational support staff has been trained to the appropriate level of support to correct any technical problems that arise. The project manager has provided the help desk with a script of possible problems that users of the new solution could encounter.

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