Real World Scenario How TREX Is Communicating

A huge upgrade of Interstate 25 is underway in the city of Denver. The project is called the Transportation Expansion Project (T-REX) and is being co-managed by the Colorado Department of Transportation (CDOT) and the Regional Transportation District (RTDā€”Denver' s mass transit district).

The highway, originally built 40 years ago, provides a transport mechanism to 250,000 automobiles a day in one southern area called Denver Tech Center (DTC). The project will include the demolition of several old bridges and their subsequent reconstruction, widening of the highway in several "narrows" areas, and a light-rail line running from downtown Denver to DTC, a stretch of 7-10 miles or so.

The project presents some really tough problems. Various long sections of I 25 will have to be shut down during construction. There ' s a noise abatement issue; many homeowners near the highway have already complained, even before the project has gotten underway, that the noise will be too much to bear, especially since the crews expect to do a lot of their work overnight.

Finally, the light rail that will move alongside the I-25 traffic will be a dream come true for many folks but a challenge for the planners and builders. The light rail itself is not the issue, but the huge amount of parking needed at the rail stations is.

All drivers are dreading the next five years because of the impact this project will have on the city' s main north-south artery. So how are project announcements being handled during this tremulous time? All project updates are being posted on the websites of the city' s two newspapers as well as the main T-REX website. RTD also maintains a link to T-REX on their site. Additionally, City of Denver project engineers are providing information to Denver city employees via internal e-mail broadcasts and, hopefully, eventually an intranet site. Finally, all the major television and radio stations carry routine T-REX traffic updates.

Why all the fuss over the communications aspect? Because unlike a building or a dam project, every driver on the road, and almost every resident, worker, and business in the area, is a stakeholder in the project. All the major project players understand this and have made sterling efforts to communicate what' s going on.

In terms of sharing a deliverable creation strategy, non-stakeholders are not made privy to the information except at the very highest of levels. For example, a TV news anchor might say, "T-REX will be taking down two bridges tonight in order to widen the highway in that area and re-build the bridges at a later point." Folks that have project Internet or intranet site sign-ons are privy to more specific deliverable creation information.

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