IT Project Study Guide

Bill Heldman

Associate Publisher: Neil Edde

Acquisitions and Developmental Editor: Elizabeth Hurley

Editor: Pete Gaughan

Production Editor: Kelly Winquist

Technical Editors: André Paree-Huff, James Kelly

Book Designer: Bill Gibson

Graphic Illustrator: Tony Jonick

Electronic Publishing Specialist: Interactive Composition Corporation

Proofreaders: Nancy Riddiough, Nanette Duffy, Laurie O'Connell, Dave Nash

Indexer: Ted Laux

CD Coordinator: Kevin Ly

CD Technician: Dan Mummert

Cover Designer: Archer Design

Cover Illustrator/Photographer: Natural Selection

Copyright © 2002 SYBEX Inc., 1151 Marina Village Parkway, Alameda, CA 94501. World rights reserved. No part of this publication may be stored in a retrieval system, transmitted, or reproduced in any way, including but not limited to photocopy, photograph, magnetic, or other record, without the prior agreement and written permission of the publisher.

Library of Congress Card Number: 2001098067

ISBN: 0-7821-4068-8

SYBEX and the SYBEX logo are either registered trademarks or trademarks of SYBEX Inc. in the United States and/or other countries.

Screen reproductions produced with FullShot 99. FullShot 99 © 1991-1999 Inbit Incorporated. All rights reserved. FullShot is a trademark of Inbit Incorporated. The CD interface was created using Macromedia Director, COPYRIGHT 1994, 1997-1999 Macromedia Inc. For more information on Macromedia and Macromedia Director, visit

The logo of the CompTIA Authorized Quality Curriculum Program and the status of this or other training material as "Authorized" under the CompTIA Authorized Curriculum Program signifies that, in CompTIA's opinion, such training material covers the content of the CompTIA's related certification exam. CompTIA has not reviewed or approved the accuracy of the contents of this training material and specifically disclaims any warranties of merchantability or fitness for a particular purpose. CompTIA makes no guarantee concerning the success of persons using any such "Authorized" or other training material in order to prepare for any CompTIA certification exam.

The contents of this training material were created for the CompTIA IT Project+ exam covering CompTIA certification exam objectives that were current as of March 2001. How to Become CompTIA Certified:

This training material can help you prepare for and pass a related CompTIA certification exam or exams. In order to achieve CompTIA certification, you must register for and pass a CompTIA certification exam or exams.

In order to become CompTIA certified, you must:

1. Select a certification exam provider. For more information please visit locations.htm.

2. Register for and schedule a time to take the CompTIA certification exam(s) at a convenient location.

3. Read and sign the Candidate Agreement, which will be presented at the time of the exam(s). The text of the Candidate Agreement can be found at

4. Take and pass the CompTIA certification exam(s).

For more information about CompTIA's certifications, such as their industry acceptance, benefits, or program news, please visit

CompTIA is a non-profit information technology (IT) trade association. CompTIA's certifications are designed by subject matter experts from across the IT industry. Each

CompTIA certification is vendor-neutral, covers multiple technologies, and requires demonstration of skills and knowledge widely sought after by the IT industry.

To contact CompTIA with any questions or comments:

Please call + 1 630 268 1818

[email protected]

TRADEMARK/SERVICE MARK NOTICE: "PMI Project Management Institute" and logo and "PMI" and the PMI logo are service and trademarks registered in the United States and other nations; "PMP" and the PMP logo are certification marks registered in the United States and other nations; "PMBOK", "PM Network" and "PMI Today" are trademarks registered in the United States and other nations; and "Project Management Journal" and "... building professionalism in project management..." are trade, service and/or certification marks of the Project Management Institute, Inc. and are registered in the United States and other nations.

Sybex is an independent entity from CompTIA and is not affiliated with CompTIA in any manner. Neither CompTIA nor Sybex warrants that use of this publication will ensure passing the relevant exam. IT Project+ is either a registered trademark or trademark of CompTIA in the United States and/or other countries.

TRADEMARKS: SYBEX has attempted throughout this book to distinguish proprietary trademarks from descriptive terms by following the capitalization style used by the manufacturer.

The author and publisher have made their best efforts to prepare this book, and the content is based upon final release software whenever possible. Portions of the manuscript may be based upon pre-release versions supplied by software manufacturer(s). The author and the publisher make no representation or warranties of any kind with regard to the completeness or accuracy of the contents herein and accept no liability of any kind including but not limited to performance, merchantability, fitness for any particular purpose, or any losses or damages of any kind caused or alleged to be caused directly or indirectly from this book.

Manufactured in the United States of America

To Our Valued Readers:

According to CompTIA, industry research reveals that 33% of IT projects are delivered later than expected. Leading consulting firms report that 74% percent of all IT projects come in over budget or run past the original deadline; 28% of projects fail altogether. Statistics such as these prompted CompTIA to acquire the IT Project+ certification as a means to support the transition of IT professionals and organizations from "traditional" technical roles into high-value business roles.

Just as CompTIA is committed to establishing measurable standards for certifying IT professionals over a wide range of categories, Sybex is committed to providing those professionals with the skills and knowledge needed to meet those standards. It has long been Sybex's desire to help bridge the knowledge and skills gap that currently confronts the IT industry.

Sybex expects the IT Project+ program to be well received, both by companies seeking qualified project managers and by the IT training community at large. Along with the existing line of vendor-neutral certifications from CompTIA, including A+, Network+, Server+, and I-Net+, the IT Project+ certification should prove to be an invaluable asset in the years ahead.

Our authors and editors have worked hard to ensure that this IT Project+ Study Guide is comprehensive, in-depth, and pedagogically sound. We're confident that this book will meet and exceed the demanding standards of the certification marketplace and help you, the IT Project+ exam candidate, succeed in your endeavors.

Good luck in pursuit of your IT Project+ certification!

Neil Edde

Associate Publisher—Certification

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