Exam Essentials

Be able to explain strategies for providing a quality project outcome, even with geographically dispersed project team members. Be aware of the need for heightened communications and working standards.

Recognize and explain the importance of quality testing. Be especially cognizant of team members who are working on project tasks from afar. Understand the dynamics of the management of team spirit and how it can influence project quality. Be able to deal with performance issues, either with an individual member or with the entire team; be prepared to deal with substandard performance and with team members slacking off.

Understand why performance feedback is so important in team environments. As a

PM, you are the chief interface with the politicos in addition to being the project cheerleader and manager of a group of people with varied skill sets and personalities.

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