Completion criteria originate with the client and are tempered by the project manager. Ask the client to define their meaning of "a successful project." Ask them, "When this project is complete, in an ideal world, what will the deliverables do?" Normally, you have to interpret their answer, but sometimes they' l l be clear and specific for you. For example, they might come back with something like, "Customer service agents will be able to retrieve online answers to customer questions by typing in keywords in the lookup function and get back to the customer within a response time of fifteen seconds." (But not usually on the first try.)
Was this article helpful?
What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.