Managing Project Communications

In this chapter, you will

♦ Plan for project communications

♦ Distribute the project information

♦ Report the project performance

♦ Manage the project stakeholders


In the movie Cool Hand Luke, the prison captain says, "What we got here is a failure to communicate." It's a famous line that has been repeated by musicians, politicians, and even muttered by project managers. Hopefully, when you, the project manager, quote this line, you aren't viewed as the prison captain by your project team.

The point is that most projects experience a breakdown in communications. It's been said that 90 percent of a project manager's time is spent communicating. If you think about it, this certainly makes sense. Your project plans all communicate what you're going to do. Your project reports and forms communicate what you are doing or have done. And all of your status meetings, ad-hoc meetings, and presentations are all examples of communicating.

VIDEO Learning the communications formula.

Managing project communications is all about the creation, collection, distribution, storage, and handy retrieval of project information. It's what the project manager does day in and day out. The project manager is at the hub of communications and works with the project team, the project stakeholders, the sponsor, the vendors, and often the public to send and receive communications about the project. It can be exhausting, as somebody always needs to tell you something or you need to tell somebody else something. The key, of course, is to plan how to communicate and then share that plan and expectations at the launch of the project.

This chapter discusses the four processes that project communication centers on. Of course, you'll also need to know these processes to pass your Project Management Institute (PMI) exam.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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