Info

The communications model demonstrates the flow of communication.

Figure 10-1

in in

Sender

Receiver

Message

Receiver

Decoder

Message

Encoder

Decoder

Encoder

Medium i

Phone lines strates how communication moves from one person to another. I like to think of each portion of the model as a fax machine to visualize all the components. Take a look:

• Sender This is the person who wants to send the message. Let's say I want to fax you a contract.

• Encoder This is the device that encodes the message to be sent. My fax machine is the encoder.

• Medium This is the device or technology that transports the message. The telephone line is the medium between our fax machines.

• Decoder This is the device that decodes the message as it is being received. Your fax machine is the decoder.

• Receiver This is the person who receives the message. You receive my fax, jot a note to me, and then send it back through your fax machine to mine. When you send the message back to me, the communication model is reversed.

• Noise Anything that interferes with or disrupts the message. It's possible that static on the phone line distorts the fax message between the two fax machines.

You'll likely see some of this business on your PMI exam. However, throughout this chapter, this model affects how communication happens between people.

As expected, effective communications begin with effective planning. The point of planning for communications is to determine and answer four fundamental project management questions:

• Who needs what information?

• When do they need the information?

• In what modality is the information needed?

• Who will provide the information?

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

Get My Free Ebook


Post a comment