Establishing Quality Metrics

You need some quality metrics. If you don't measure, then your project cannot improve. Specifically, I'm talking about the quantifiable terms and values to measure a process, activity, or work result. An example of a quality metrics is an expected value for the required torque to tighten a bolt on a piece of equipment. By testing and measuring the torque, the operational definition would prove or disprove the quality of the product. Other examples can include hours of labor to complete a work package, required safety measures, cost per unit, and so on.

Operational definitions are clear, concise measurements. Designating that 95 percent of all customer service calls should be answered by a live person within 30 seconds is a metric. A statement that all calls should be answered in a timely manner is not.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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