Creating a Flow Chart

Technically, a flowchart is any diagram illustrating how components within a system are related. An organizational flowchart shows the bottom crew of operations up to the "little squirt" on top. A heating, ventilation, and air conditioning (HVAC) blueprint shows how the air flows through a building from the furnace to each room. Flowcharts show the relation between components, as well as help the project team determine where quality issues may be present and, once done, plan accordingly.

There are two types of flowcharts you'll need to be concerned with for these exams:

• Cause-and-effect diagrams These diagrams show the relation between the variables within a process and how those relations may contribute to inadequate quality. They can help organize both the process and team opinions, as well as generate discussion on finding a solution to ensure quality. Figure 8-2 is an example of a cause-and-effect diagram. These diagrams are also known as Ishikawa diagrams and fishbone diagrams.

EXAM TIP A cause-and-effect diagram is also called an Ishikawa diagram— same thing, just a fancier name.

Major causes

• System or process flowcharts These flowcharts illustrate the flow of a process through a system, such as a project change request through the change control system or work authorization through a quality control process. A process flowchart does not have to be limited to the project management activities. It could instead demonstrate how a manufacturer creates, packages, and ships the product to the customer, as seen in Figure 8-3.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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