Considering the Cost of Quality

The cost of quality, which we'll discuss in Chapter 8, is a term that defines the monies the project must spend in order to reach the expected level of quality within a project. For example, if your project will use a new material that no one on the project team has ever worked with before, the project team will likely need training so that they can use it during the project execution. The training, as you can guess, costs something. That's an example of the cost of quality.

On the other side of the coin (cost pun intended, thank you), there's the cost of poor quality, sometimes called the cost of nonconformance to quality. These are the costs your project will pay if you don't adhere to quality the first time. In our example with the project team and the new materials, a failure to train the team on the new materials will mean that the team will likely not install the materials properly, take longer to use the materials, and may even waste materials. All of these negative conditions cost the project in time, money, team frustration, and even loss of sales.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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