Chapter Summary

Communication is a project manager's most important skill. Project managers have to communicate with management, customers, the project team members, and the rest of the stakeholders involved with the project. The project manager's foundation is communication. Without effective communication, how will work get completed, progress reported, and information dispersed?

Communications planning centers on asking, "Who needs what information and when do they need it?" Consider all of the different channels for communication on any project. There are many different possibilities for information to be lost, messages to be skewed, and progress to be hindered. The formula for calculating the communication channels is N (N - 1) / 2, where N represents the number of stakeholders. As a general rule, larger projects require more detail—and detail means more planning for communications.

The communications management plan organizes and documents the communication processes, acceptable modalities for types of communication, and the stakeholder expectations for communication. The plan should detail how information is gathered, organized, accessed, and dispersed. The plan should also provide a schedule of expected communication based on a calendar schedule, such as project status meetings. Some communications are prompted by conditions within the project, such as cost variances, schedule variances, or other performance-related issues.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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