Chapter Summary

What good is a project deliverable if it doesn't work, is unacceptable, or is faulty? Project quality management ensures that the deliverables project teams create meet the expectations of the stakeholders. For your CAPM or PMP examination, quality means delivering the project at the exact level of the design specifications and of the project scope—no more, no less.

Grade and quality are two different things. Grade is the ranking assigned to different components that have the same functional purpose. For example, sheet metal may come in different grades based on what it is needed for. Another example is the grade of paper based on its thickness, ability to retain ink, and so on. Low quality is always a problem; low grade may not be.

Quality planning happens before project work begins, but also as work is completed. Quality planning can confirm the preexistence of quality or the need for quality improvements. Quality is planned into a project, not inspected in. However, quality control uses inspections to prove the existence of quality within a project deliverable.

The cost of quality is concerned with the monies invested in the project to ascertain the expected level of quality. Examples of these costs include training, safety measures, and quality management activities. The cost of nonconformance centers on the monies lost by not completing the project work correctly the first time. In addition, this fee includes the loss of sales, loss of customers, and downtime within the project.

Quality assurance is prevention-driven and is a management process. Quality control is inspection-driven and is a project process. On your PMI exam, keep those two thoughts separate and you'll be ahead of the game.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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