Answers

1. A. QA is concerned with overall project quality performance. B, C, and D are incorrect because they do not correctly explain quality assurance. For more information, see the PMBOK, Section 8.3.

2. C. Of all the choices presented, this is the best answer. Quality is planned into the

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project, and the planning requires time. A is incorrect because a project of this nature has been completed before. B is incorrect because there isn't enough information provided to determine what the quality demands of the project are. D is incorrect because quality audits are not part of the planning processes. For more information, see the introduction to Chapter 8 in the PMBOK.

3. A. Quality planning should be completed prior to the work beginning—and should thereafter be revisited as needed. B is incorrect, since quality management is not an applicable answer to the scenario. C and D are incorrect because QA and QC are part of quality management. For more information, see the PMBOK, Section 8.1.

4. A. Quality planning is the process of creating a plan to meet the requirements of quality. B, C, and D are incorrect because they do not explain the process in the question's scenario. For more information, see the PMBOK, Section 8.1.

5. A. A fishbone diagram is the same as an Ishikawa diagram. B, C, and D are incorrect. These charts and diagrams accomplish goals other than the cause-and-effect outcome of the Ishikawa. For more information, see the PMBOK, Section 8.3.2.1.

6. C. Quality, in regards to the project scope, is about completing the work as promised. A is incorrect because though the project scope will have requirements for acceptance, it may not have metrics for quality defined. B and D are also incorrect. For more information, see the introduction to Chapter 8 in the PMBOK.

7. D. Quality is prevention-driven. Quality wants to complete the work correctly the first time in order to prevent poor results, a loss of time, and a loss of funds. A and B are incorrect. There is no guarantee that a project will cost more or less depending on the amount of expected quality. Incidentally, lack of quality will likely cost more than quality planning because of the cost of nonconformance. C is incorrect because quality is planned into a project, not inspected in. For more information, see the introduction to Chapter 8 in the PMBOK.

8. B. Training to meet the quality expectations is attributed to the cost of quality. A, C, and D are incorrect because these choices do not describe training as a cost of quality. For more information, see the PMBOK, Section 8.1.2.4.

9. C. When project work results are faulty and must be done over, it is attributed to the cost of nonconformance to quality. A, B, and D are all incorrect. These values do not describe faulty work or the cost of nonconformance. For more information, see the PMBOK, Section 8.1.2.4.

10. C. The key words "cause and effect" equate to the Ishikawa diagram. A is incorrect. A flowchart will show how a process moves through the system, but not the cause and effect of the problems involved. B is incorrect as well. A Pareto chart maps out the causes and frequency of problems. D, a control chart, plots out the results of sampling, but it doesn't show the cause and effect of problems. For more information, see the PMBOK, Section 8.3.2.1.

11. C. Design of experiments uses experiments and "what-if" scenarios to determine what variables are affecting quality. A is incorrect because design of experiments, in regards to quality, is not interested in changing the relationship of activities to complete project work. B and D are also incorrect because design of experiments will not be changing project design to determine where flaws exist or to become more productive. For more information, see the PMBOK, Section 8.1.2.3.

12. A. Checklists are simple but effective quality management tools that the project manager can use to ensure that the project team is completing the required work. B, C, and D are all incorrect. The WBS, PND, and WBS dictionary are not tools the project team can necessarily use to prove they've completed required work. Checklists are the best approach for this scenario. For more information, see the PMBOK, Section 8.1.3.3.

13. C. Management wants Mark to create a Pareto diagram. Recall that a Pareto diagram maps out the causes of defects and illustrates their frequency. A is incorrect because a control chart does not identify the problems, only the relation of the results to the expected mean. B is incorrect because a cause-and-effect diagram does not map out the frequency of problems. D is also incorrect. Flowcharts show how a process moves through a system and how the components are related. For more information, see the PMBOK, Section 8.3.2.5.

14. C. The circled area shows seven consecutive sampling results, all on one side of the mean. This is known as the Rule of Seven, and is an assignable cause. A is incorrect. These values are in control. B is correct, but it does not fully answer the question as choice C does. D is incorrect, since standard deviation is a predicted measure of the variance from the expected mean of a sampling. For more information, see the PMBOK, Section 8.3.2.2.

15. B. This is an example of benchmarking, as the project team is comparing one system to another. A, the cost-benefit analysis, would compare the costs and associated benefits of each system, rather than just how the two systems compare to each other. C, the design of experiments, is a method that determines which factors influence the variables of the project's deliverable.

D is not a valid answer, as the cost of quality is the dollar amount the project must invest in order to achieve the expected level of quality. For more information, see the PMBOK, Section 8.1.2.

16. C. This is an example of the cost of poor quality. The project manager should have followed the safety measures for the job site, and costs associated with the safety measures are considered part of D, the cost of quality. A is incorrect because risk is inherent to application work, while the ramifications of not enforcing the safety measures is an example of the cost of poor quality. B, trigger, is a risk management term that references a condition or warning sign that a risk is coming into the project. For more information, see the PMBOK, Section 8.1.2.4.

17. D. This is an example of a quality audit to confirm that your project is adhering to the quality assurance program established within your organization. A and B are incorrect choices for this question. C, enterprise environmental factors, may be a valid characteristic of the total quality management program, but it is not the best answer for the question, which centers on the audit process rather than on how the audit will be performed. For more information, see the PMBOK, Section 8.2.2.2.

18. A. The circled area shows out-of-control data points. B is incorrect as in-control data points do not best answer the question. C is incorrect, as the Rule of Seven refers to seven consecutive measurements, all on one side of the mean. D is incorrect, since standard deviation is a predicted measure of the variance from the expected mean of a sampling. For more information, see the PMBOK, Section 8.3.2.2.

19. C. You want to create a Pareto diagram. A is incorrect because a control chart does not identify the problems, only the relation of the results to the expected mean. B is incorrect because a cause-and-effect diagram does not map out the frequency of problems. D is also incorrect. Flowcharts show how a process moves through a system and how the components are related. For more information, see the PMBOK, Section 8.3.2.5.

20. A. This is a Pareto chart. B is incorrect, as a control chart shows the results of measurements over time. C and D are both incorrect, as a fishbone diagram and an Ishikawa diagram are essentially the same type of chart. For more information, see the PMBOK, Section 8.3.2.3.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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