What Can A Measurement Program Measure

The complexity of developing and maintaining business systems makes it difficult to isolate the activities and areas for which goals, questions, and metrics should be formed. The balanced scorecard approach to general business measures encourages managers to expand beyond traditional financial metrics and more thoroughly integrate organizational strategy with resulting performance.151

The balanced scorecard defines four different perspectives for performance measurement:

■ Innovation and learning — Can we continue to improve and create value?

Although these perspectives were originally defined for measuring an entire organization, they can be translated to the IS world. There they, respectively, are the project, product, process, and performance perspectives.

[5]R.S. Kaplan and D.P. Norton, "The Balanced Scorecard: Measures That Drive Performance," Harvard Business Review, January-February, 71-79, 1992.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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