The Business Need Customer Drivers

Over a period of three to five years, the customer organization progressed from demanding that the IT service provider remain static in delivering services (as had been done successfully prior to the outsourcing), to demanding innovative IT solutions and approaches from the provider. The enterprise was finding that its own customers demanded innovation, speed, and predictability in their products, and this demand had to be met by the IT service provider to enable the business to respond quickly to its own market demands.

With the change in business direction, the IT work evolved from maintenance and small enhancement tasks to more new development and major modification projects. During this time, the customer noted that some projects were run successfully, while others failed. Often, significant investments were made in projects that eventually were determined not to be viable, or that took much longer and cost a great deal more than originally planned.

The planning and tracking for a project depended on the assigned project manager. Those with more experience or more exposure to industry-accepted project management approaches tended to do more documentation, planning, and tracking — and tended to be more successful. Others struggled to hit target budgets and schedules, or failed outright. Even those who were successful used different methods and work products to achieve the goals of the project. Both methods and results were unpredictable from the customer's perspective.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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