This approach to process management in IS organizations is based on decomposing processes into subcomponents in order to make the whole more understandable and manageable. The process works equally well whether one is installing new application systems, managing IT projects, or selecting the IT portfolio. After deciding on the focus (decreasing the project cost overruns, decreasing the schedule slips, or increasing customer satisfaction with delivered applications), key processes are defined at a detail level and barriers to improvement are identified. The barriers are removed and a new or revised process is defined. Finally, an implementation plan for the newly revised process is created and deployed.

This approach has a number of benefits, including:

■ It results in an increasing clarity of work actually being performed in the organization; people refer to, monitor, and improve the process.

■ It diffuses personal attacks in the organization. It changes the focus from people and personalities to processes and task steps.

■ It establishes clear direction. The management group can select a process to focus on for the current period. The approach does require some managing group or person to select a focus (quality, cost, delivery, or multiples). This sets the expectation for what is to be fixed and the level of change required, both of which are often unspoken or unknown.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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