Projectrelated Issue Management And Resolution

One of the roles of the PMO should be to install a mechanism to capture and manage all project issues. Absent a formal, managed process to capture and resolve project-related issues, several serious project consequences are likely to arise, including:

■ Potentially important project items may be overlooked. It should be seen as certain that those items will create difficulty within the project at some later date.

■ The use of a formal process in which project-related issues are analyzed and prioritized will ensure that the most critical issues are identified, addressed, and resolved in a timely manner.

■ Absent a formal process of issue identification and prioritization, there will be a tendency to address those items that have the most vocal supporters, rather than those that may have the most impact on the project.

■ The use of a formal project issues approach provides a history of those issues, why they occurred, and how they were ultimately addressed.

When an issue management process is put in place by the PMO, someone must be assigned to oversee the process. That role will include the capture of the items, the publication of those items on a regular basis, reporting of progress against the items, and the final resolution of the items. The process should be seen as transcending the particular project. As the use of an issue resolution process is employed within a number of IT applications projects, the material gathered should be maintained in a database for reference. Over time, the information in that database can be used to develop patterns of project difficulties.

Having knowledge of the types of IT project-related issues and their resolution can prove helpful as the IT department strives to improve the way applications projects are developed and delivered. Over time, it will be seen that projects tend to suffer from a number of the similar problems. Being able to identify the best way to correct those issues when they appear is going to speed project progress and reduce project tension.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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