Problem Resolution

Most MSPs today find potential problems and notify the customer company, which then fixes the problems. Very few of today's MSPs actually fix the problems they uncover. Some analysts believe MSPs are therefore missing a key component. If the company has neither the time nor money to invest in monitoring business-critical networks or applications to ensure they are all up and running, it might not have the means to fix mission-critical problems.

Partnering with an E-support provider could shore up this gap, whereby MSPs form solid partnerships with such E-support companies as Motive Communications and Support.com. MSPs would thereby gain competitive advantage and a stronger customer relationship. E-support providers would gain entrée into a new business market — and customers could fix problems in a timely manner, thereby keeping their business running. In addition to E-support providers, newer MSPs are emerging, which offer both problem identification and problem resolution; one such is SiteLite.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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