Overview

It is crucial for IS managers to understand current implementation problems in order to focus their systems development efforts on winners. Time and effort spent on resolving implementation problems prevents organizations from applying that energy to critical new system applications. The goal is to free up resources, reduce wasteful activities, and dramatically improve business performance. The results mirror those sought in all aspects of business performance: faster cycle times and increased customer satisfaction.

This chapter is designed to help IS executives understand performance improvement within the information systems domain. It is critical to the success of an enterprise that its ability to meet or exceed the needs of the customer is driven by an ability to do so for the right expenditure of effort and resources, thereby meeting or exceeding the needs of the enterprise. For IS groups to demonstrate "effectiveness," they must address in the affirmative the following two questions:

1. Are the installed information systems capable of the level of performance required by the business processes?

2. If so, are the installed information systems currently performing at that level of performance?

If the answer to either of these questions is no, then the correct response is to evaluate the systems portfolio and analyze which systems need to be enhanced or replaced.

For IS groups to demonstrate "efficiency," they must address in the affirmative the following two questions:

■ Can the projects currently underway be delivered on time, within budget, and to the client's requirements?

■ Can the process by which the systems projects are delivered be improved to better meet client needs, reduce delivery costs, or meet the delivery schedule?

If the answer to either of these questions is no, then the correct response is to launch a directed systems delivery process improvement effort.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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