Overview

A constant lament within organizations relative to the performance of the information technology (IT) department is a high level of dissatisfaction with the delivery of IT projects. Too often, that dissatisfaction, on some level, is justified. The reality, as often happens when things go wrong, is that some of the causes of the problems relative to IT project delivery tend to be obscured. Given its high visibility, coupled with the basic responsibility for the project, IT will always take the hardest hit when a project experiences difficulty. Of course, the fact is that in most cases, everyone involved with the project (business area project team members as well as members of the IT staff and sometimes members of the senior staff) probably should share some level of responsibility for the failure.

If the problem were simply that of a failure on the part of IT to provide a high level of project development, the solution would be easy: simply replace the people in the IT department. Sometimes, that is the problem and replacing some IT people brings a partial solution. Generally, however, the failures of IT development projects are the result of a combination of factors, of which IT is going to be one — but certainly not the only one.

Considering the empirical evidence with regard to the movement to improved IT project development success, it can be argued that it is time to try some new approaches. Historically, most of the approaches that have been used to make progress in the delivery and quality of IT projects have focused on the introduction of more precise management methods or on technology-based approaches. One approach that has not been given very much attention, but which is worth trying, is that of changing the way IT development teams are compensated for their work.

This chapter explores the benefits that can be obtained from addressing the topic of improved IT project delivery through the process of tying financial incentives directly to improvements in the delivery of IT projects. In reality, there are no silver bullets. However, in thinking through the issues involved, the idea of specific financial rewards tied to clearly defined results, holds sufficient promise to encourage organizations to given the topic careful consideration.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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