Information technology (IT) outsourcing is the use of a third party to provide services rather than using those in-house. It has become a growth industry and will continue to grow. Today, it has become commonplace for firms to outsource at least some aspect of their IT services. Some of the more popular services are:

■ Application development

■ Desktop/personal computers

■ Support services/help desk

The above list is by no means exhaustive and can, in fact, include many services that are not IT in nature. However, this chapter will guide organizations through the pitfalls that often plague IT outsourcing activities, like:

■ Cumbersome transition into and out of an outsourcing relationship

■ Incomplete or vague contracts

■ Lack of an infrastructure for supporting an outsourcing relationship

■ Negotiating a contract with an unsuitable vendor

■ Poor communications with vendors

The Essential Guide To Outsourcing

The Essential Guide To Outsourcing

Discover How To Use Outsourcing To Grow Your Online Business and Free Up Your Time. You can also greatly benefit from the skillset of other people. The fact is that we just can't be good at everything, so does it really make sense to spend 8 hours designing an amateurish looking header for your website when you could outsource the task to a professional graphics designer? By outsourcing certain tasks in your online business you'll be able to accelerate your growth, as well as freeing up more time to concentrate on the important stuff.

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