Information technology (IT) outsourcing is the use of a third party to provide services rather than using those in-house. It has become a growth industry and will continue to grow. Today, it has become commonplace for firms to outsource at least some aspect of their IT services. Some of the more popular services are:

■ Application development

■ Desktop/personal computers

■ Support services/help desk

The above list is by no means exhaustive and can, in fact, include many services that are not IT in nature. However, this chapter will guide organizations through the pitfalls that often plague IT outsourcing activities, like:

■ Cumbersome transition into and out of an outsourcing relationship

■ Incomplete or vague contracts

■ Lack of an infrastructure for supporting an outsourcing relationship

■ Negotiating a contract with an unsuitable vendor

■ Poor communications with vendors

Outsourcing Cheat Sheet

Outsourcing Cheat Sheet

Download this Outsourcing Guide And Discover 10 Tasks You Can Outsource Today. Leverage Your Time And Start Using The Power of Outsourcing. Inside this guide, you'll discover: 10 tasks you can outsource today. Where to outsource your tasks including websites. What to look for when outsourcing. Websites where you can outsource design, writing and programming plus much, much more.

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