New Directions in Project Management

Best Practices Series Editor

Paul C. Tinnire llo

Chapter 30, "Outsourcing as a Means of Improving Process Maturity: An Approach for More Rapidly Moving up the Capability Maturity Model," © 1998 by Keane, Inc. Used by permission.

Library of Congress Cataloging-in-Publication Data

New directions in project management/edited by Paul C. Tinnirello.

p. cm.(Best practices)

Includes bibliographical references and index. ISBN 0-8493-1190-X (alk. paper)

1. Project management. I. Tinnirello, Paul C.II. Best practices series (Boca Raton, Fla.)

T56.8 .N492001 658.4'04--dc21 2001046081

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International Standard Book Number 0-8493-1190-X

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Contributors

Layne C. Bradley, Information Technology Management (Retired), Arlington, Texas Janet Butler, Senior Editor, Auerbach Publications, New York, New York Edward G. Cale, Jr., Professor, Information Systems, Babson College, Babson Park, Massachusetts

Tom Chaudhuri, Project Director, Canadian Imperial Bank of Commerce, Toronto, Ontario, Canada

Paul Cule, Assistant Professor of Management, Marquette University, Milwaukee, Wisconsin Paul Cullen, IS Technical Consultant, Norwest Audit Services, Inc., Minneapolis, Minnesota Susan Phillips Dawson, CIM Development Manager, Microprocessor and Memory Technologies Group (MMTG) Final Manufacturing, Motorola, Austin, Texas

Ken Doughty, Manager, Disaster Recovery, Colonial Bank, Cherry Brook, New South Wales, Australia

Ginger H. Eby, Director, Data Administration, Computer Sciences Corporation

Dana T. Edberg, Assistant Professor, Computer Information Systems, University of Nevada,

Reno, Nevada

Chris Gane, President, Rapid System Development, Inc., New York, New York

Hal H. Green, Director, Manufacturing Systems Division, SETPOINTInc., Houston, Texas

J.W.E. Greene, Managing Director, Quantitative Software Management (QSM) Europe, Paris,

France

Leigh Hardy, Project Management Office Leader, Newcourt Credit, Toronto, Ontario, Canada Warren Harkness, Principal Consultant, Product Development Consulting Inc., Boston, Massachusetts

Linda G. Hayes, B.B.A., C.P.A., M.S., J.D., Chief Executive Officer, WorkSoft, Inc., Dallas, Texas

Douglas B. Hoyt, Consultant and Writer, Hartsdale, New York

Brian Jeffery, Managing Director, International Technology Group, Mountain View, California Jerome Kanter, Director, Center for Information Management Studies (CIMS), Babson College, Babson Park, Massachusetts

Brian Keane, Information Services and Healthcare Services, Keane, Inc. Mark Keil, Georgia State University, Atlanta, Georgia

Ralph L. Kliem, President, Practical Creative Solutions, Inc., Redmond, Washington Polly Perryman Kuver, Consultant, Boston, Massachusetts

Richard B. Lanza, Process Manager, Business and Technology Integration Team, American Institute of Certified Public Accountants, Lake Hopatcong, New Jersey Chang-Yang Lin, Ph.D., Professor, Computer Information Systems, Eastern Kentucky University, Richmond, Kentucky

Irwin S. Ludin, Principal, Practical Creative Solutions, Inc., Redmond, Washington Kalle Lyytinen, University of Jyväskylä, Finland

James L. Mater, Executive Vice President and General Manager, Services Division, QualityLogic, Inc., Beaverton, Oregon

Ulla Merz, PhD, Principal Consultant, P2E, Boulder, Colorado

Nancy Blumenstalk Mingus, President, Mingus Associates, Inc., Buffalo, New York

John P. Murray, Consultant, Madison, Wisconsin

Jeanette R. Newman, President, Newman Consulting, Inc., Minneapolis, Minnesota Roger S. Pressman, Ph.D., President, R.S. Pressman & Associates, Inc., Orange, Connecticut Andy Roquet, Systems Development Integration Manager, CUNA Mutual Group, Madison, Wisconsin

Tom Rose, Director, Consultant, SMS, Inc., Hanover, Massachusetts Hugh W. Ryan, Partner, Accenture, Chicago, Illinois Roy Schmidt, Bradley University, Peoria, Illinois

Nancy Settle-Murphy, Founder, Chrysalis International, Boxborough, Massachussetts Christopher Slee, Senior Partner, Consulting and Systems Integration Unit, Computer Sciences Corp. (CSC), Waltham, Massachusetts

Malcolm Slovin, Principal, Consulting and Systems Integration Unit, Computer Sciences Corp. (CSC), Waltham, Massachusetts

Donna B. Stoddard, Assistant Professor, Information Systems, Babson College, Babson Park, Massachusetts

Christine B. Tayntor, Director, Application Maintenance Co-Sourcing, Honeywell International, Morristown, New Jersey

Caroline Thornton, President and Founder, NADUM, Inc., Toronto, Ontario, Canada

Ray Walker, Senior Consultant, Process Control Initiative, DuPont Engineering, Wilmington,

Delaware

About the Editor

Paul C. Tinnirello is executive vice president and chief information officer for a leading insurance information publishing organization in the financial services industry as well as a consulting editor for Auerbach Publications. He is responsible for all enterprise computing technology, including financial software products and E-commerce development. He holds an undergraduate degree in mathematics from Kean University in Union, New Jersey, and has a Master's degree in computer and informational sciences from the New Jersey Institute of Technology. Tinnirello has been a graduate and undergraduate adjunct instructor at state and local colleges in New Jersey and is a member of the academic advisory board for the College of Computing Sciences at New Jersey Institute of Technology. He has written and published numerous articles on software development and support and continues to present his material at financial services conferences. Tinnirello was a founding member of the Software Management Association and regularly contributes to various computing industry related publications including management trends in the E-commerce business sector. He can be reached by e-mail at [email protected]

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