Index

AMTRAK, 315-316

Application development, See Software development Application management methodology, 335-336 Application purpose statement, 63

Application service providers (ASP), 293, 300, See also Outsourcing Capability Maturity Model and, 331 process improvement and, 331-339

Applications life cycle, See Software development life cycle Asset management processes, 336 Audit, software process, See Process assessment Automation, See also Project management automation Availability levels, 465

Balanced scorecard approach, 498-500 Brainstorming, 89

Budgeting, See Cost assessment; Costs; Information systems costs; Resource allocation

Burnout, 4, 141

Business process reengineering, 67, 81

Capability Maturity Model (CMM), 62, 500 application outsourcing and, 331-339 core measures for software development, 125 evaluation process, 121-122 history of, 121

ISO 9000 and, 118, 122-123

IS productivity assessments, 338

key process areas, 122

quality management and, 123

Capacity utilization, 466-468

Career planning, 451

CA-SuperProject, 30

Change management control standards, 28

Motorola's PIMS project, 151

project management office function, 454

Client/server development projects, 373-382

business requirements, 374

database query volumes, 464

documentation, 379-380

estimating, 375-376

organizational stability, 373

project tracking, 376

prototyping/usability, 380-381

rehosting, 411

security, 378

sign-offs and approval, 381 skill development, 377 technical requirements, 374-375 testing and QA process, 379

Client relationships, risk management model and, 41-42 Coding speed standards, 55-56 Coemployment, 272

Commercial off-the-shelf (COTS) software, 60, 278, See also Outsourcing Commitment common vision and, 193-194

project participants, performance improvement and, 10 senior management support, 14-16, 23, 35, 42, 487 user participation and, 196-197 Common Information Model, 298 Communication, 479

distinction between data and information, 7-8

ISO 9000 standard, 114

knowledge management project and, 353

measurement program, 504

performance improvement and, 7-8

project complexity and, 441-443

project coordination and, 83, See also Meetings project management office function, 454

Communications standards, 28

Complexity, See also Large complex systems management added value tradeoff, 437-438

application-user fit and, 257

contributing factors, 435, 441

coordination and communication issues, 441-443

IT application project development tolerance, 439-440

legacy overintegration, 409-410

management approaches, 443-446

managing large complex systems, 355-360

new technology and, 437, 441

performance improvement and, 10-11

project expansion pressures, 435-436

project success criteria and, 439

reasonable project size and complexity, 444

staffing needs and, 438

testing and, 443

Computer Economics, Inc., 462

Computer-learning techniques, 261

Configuration management, Motorola's PIMS project, 151 Conflict management, 197-198 Consolidation costs, 467

Consultants, 267, 307-314, See also Outsourcing added value, 307 contracts, 311

IT customer responsibilities, 310-312 managing an assignment, 312-313 new technology implementation and, 308-309 outsourcing management services, 327-328 project knowledge transfer, 313

project management training and, 28 quality assurance, 311 reasons for hiring, 308-309 responsibilities, 312 selecting, 307, 310-311 third-party assistance, 313-314 Contingency planning, 21-22, 113, 137 ISO 9000 and, 113

knowledge management project, 352-353

Continuous process improvement, 509, See also Performance improvement; Process improvement benefits and costs, 158

Capability Maturity Model, 121-122

evolution of a high-quality development process, 145-159, See also Paperless Integrated Manufacturing Systerr

Continuous quality improvement, 145, See Performance improvement; Process improvement; Quality management

Contractors, See Consultants; Outsourcing; Staff augmentation Corporate culture, See Culture

Cost assessment, 16-17, 68, 69-72, See also Costs; Estimation ISO 9000 and, 108

work breakdown strucutre and, 345-347 Costs application life cycle and, 468-469 automation, 467

company-to-company comparisons, 473 consolidation, 467 hardware, 462, 471

ignoring usability and training issues, 262-263 IS, 461-475, See Information systems costs IT business stategic alliances and, 210 mainframe replacements, 473-474 maintenance, 468-469 process mapping, 232

production workload quantification, 463-464

rationalization, 467

resource use efficiency, 466-468

service level assessment, 464-466

software, 203, 462, 466, 471

staff augmentation, 271

time and quality relationships, 189-191

transition costs, 471-472

Counseling, 452

Creativity, 6, 89

Critical path analysis, 68

Culture barriers to application leveraging, 398

IT business stategic alliances and, 203, 206-207

legacy asset management and, 413-414

outsourcing and overcoming resistance to change, 333-334

performance incentives and, 370-371

project management methodology and, 245-255, See Project management methodologies, culture change facilitation self-directed teams and, 219-221 senior management and, 252

Customer assistance processes, application management methodology, 336

Customer identification, 165-167

Customer review of requirements, 98

Customer satisfaction metrics, 171

quality-time-cost relationships, 191-192

Database query volumes, 464 Database security, 378 Data centers best practice vs. industry average, 468

outsourcing, 274-275

Dataquest Inc., 343

Data warehousing, 412

Delphi Group, 343

Deming, W. Edwards, 509

Desktop computing support, 275-276

Development, See Software development

Disaster recovery, 465-466

Distributed Management Task Force, Inc. (DMTF), 298

DMAIC model, 162-172

Documentation client/server development projects, 379-380 help desk development project, 391 ISO 9000 and, 110

IT steering committee audit, 238-239

manuals for government agencies, 62

meeting minutes, 85-86, 88

new processes, 232-233

problems for IT departments, 60-61

product developers and, 60

project history, 8-9, 71

project management office function, 453

requirements, 96-97

status reporting, 19

systems development basics, 63-66

application purpose statement, 63

basic documentation checklist, 66

requirements, 64

version, 64-65

Downsizing management, 321-325 anxiety and resentment, 321 assessing worker loyalty, 323 explaining process and reasons, 322 human resources and, 323 methods, 321 severance terms, 324-325 valued employees and, 324 Due diligence, 205, 276

Dynamic Systems Development Method (DSDM), 27

Eastman Kodak, 315

E-commerce, management service providers and, 291, 292, 295, 300 Electronic Data Systems Corp. (EDS), 315 Encryption, 378 End users heterogeneity of, 258, 261 role in CQI, 157

user-application fit considerations, 255-263, See Software development, usability issues

Engineering management, 358

Entity-relationship diagrams, 151

Environmental monitoring, 40-41

Estimation, 68, 69-72, 345-347

bottom-up and top-down estimating, 72

client/server development projects, 375-376

experience and, 71-72

function points, 70-71

help desk development project, 389

ISO 9000 and, 106

three-point estimate technique, 106, 347 Expense analysis, See Cost assessment Expert technology, 482 Extended Markup Language (XML), 298

Facilitated workshops, 423, 424-425, 431-434

facilitator selection, 424

recovery workshop agenda, 426-427

stakeholder participation, 433

steps to workshop success, 425

Factory manufacturing application, See Paperless Integrated Manufacturing Systerr

Feasibility plan, 91

Firewall systems, 378

Ford, Henry, 7

Forward regeneration, 412

Function points, 70-71

Funding, 16-17, See also Cost assessment

Gardner, Howard, 261 Gates, Bill, 139 Gause, Donald, 87, 93

Government agency applications development, 61-62 G/Q/M approach, 497-498

Graphical user interface, application leveraging, 400

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