Help Desk Defined

A help desk, of course, is a centralized place that people can direct their inquiries for answers and problems for resolution. Depending on the size of the organization and the role of the help desk, it requires both application software and a supporting infrastructure. Typically, an IT help desk addresses queries and problems dealing with technological and business process issues. A help desk uses automated and manual approaches to handle queries and problems.

If an IT help desk fails to meet the criteria of speed, reliability, and service, it will fail. The larger the organization to support and the greater the array of services to provide makes project management essential for providing a help desk that users will want to contact and receive rapid, reliable responses.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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