With day-to-day process management in place, building reliable project histories based on a consistent chart of accounts, project managers can start to ask the classical question common to continuous process improvement and business process reengineering: Now that the process is defined, how can it be improved?

Everyone on every project should take responsibility for giving suggestions about enhancements to the methodology administrator. The methodology itself should contain an explicit task for post-installation review, when customer satisfaction with the application is measured and methodology enhancements are sought from the project team.

Other questions related to process improvement and project management include:

■ How was the time spent on the project divided among the various tasks?

■ If the project is repeated, would a different amount of time be spent on such tasks as requirements definition?

■ Did the time spent on every task contribute to the quality of the product? If not, should the task be changed or deleted, or should the adaptive questionnaire be changed to exclude this task in similar future projects?

■ Was there anything needed for the project that was not covered in the methodology? If so, should it be added?

■ How many times were the estimates of effort and delivery date revised? How could more realistic estimates have been made?

■ As well as these questions about the nature of the technical process, project managers should ask questions about its output:

■ What measures of deliverable quality are relevant?

■ What defects in deliverables were found, during development and after installation?

■ How is customer satisfaction measured, other than in post-installation review?

■ With a defined process and metrics of success, project managers can move on to ask more profound questions about the culture and whether the process should be continuously improved or obliterated and replaced:

■ Does the incentive climate focus on activity or on results?

■ How are project teams and project managers rewarded for meeting user needs for timely quality applications?

■ What penalties are there for people who disrupt the process, for example, users who constantly change their minds about what they want? The best methodology and process management tools may be useless if there is no incentive for anyone to deliver quality.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

Get My Free Ebook

Post a comment