Perform Quality Assurance

Quality assurance is the process of auditing the quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. Quality assurance is an execution process that uses data created during Perform Quality Control (Section 8.3).

A quality assurance department, or similar organization, often oversees quality assurance activities. Quality assurance support, regardless of the unit's title, may be provided to the project team, the management of the performing organization, the customer or sponsor, as well as other stakeholders not actively involved in the work of the project.

Quality assurance also provides an umbrella for continuous process improvement, which is an iterative means for improving the quality of all processes. Continuous process improvement reduces waste and eliminates activities that do not add value. This allows processes to operate at increased levels of efficiency and effectiveness.

Table 8-3. Perform Quality Assurance: Inputs, Tools & Techniques, and Outputs

Tools & Techniques


2. Quality metrics

3. Process improvement plan

4. Work performance data

5. Quality control measurements

1. Quality planning and quality control tools and techniques

2. Quality audits

3. Process analysis v J

1. Organizational process asset updates

2. Change requests

3. Project management pian updates

4. Project document updates v J

Figure 8-6. Perform Quality Assurance Data Flow Diagram

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Project Management Made Easy

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