Satisfying The Customer In Project Management

The quality movement that began in the 1980s made managers aware that a primary concern of an organization, whether a business or a not-for-profit agency, is to satisfy its customers. The same can be said for project teams. A project is conducted to solve a problem it will be judged based on how well it meets the needs of end users, regardless of whether it came in on time and on budget. Slevin and Pinto have written that when a project comes in on time and budget but fails to meet the needs of...

What Is Project Management

Project management is the planning, scheduling, and controlling of project activities to meet project objectives. The major objectives that must be met include performance, cost, and time goals, while at the same time you control or maintain the scope of the project at the correct level. Ideally, the scope of a project should remain constant throughout the life of the job. Naturally, this seldom happens. In most cases the magnitude (scope) of the work increases as a result of overlooked...

Human Factors

The pyramid is underpinned by the human subsystem to show that all other subsystems are dependent on this component for support. A project manager must be able to deal effectively with all of the parts of this subsystem in order to be successful. These include If there is a deficiency in any of these areas, I suggest that you try to get training in that area. While some people seem to be born leaders, most individuals can improve their leadership skills through training and practice. Similarly,...

Using the Work Breakdown Structure to Plan a Project

I have said that planning is answering some questions, among which are What must be done How long will it take and How much will it cost Planning the what is vital. One frequent reason projects fail is that a significant part of the work is forgotten. For example, one construction project manager experienced a serious cost overrun because he forgot to include the cost of clearing land in his project budget. In addition, once tasks have been identified, the time and resources necessary to...

How to Make Project Management Work in Your Company

It is one thing to know how to manage projects effectively. It is another to get people actually to manage them that way. Running by the seat of the pants seems a lot easier than doing all that planning, scheduling, and monitoring. Even when people invest three or four days in project management seminars, you find that they soon forget what they have been taught and go back to the old ways. I have struggled with this problem for over fifteen years, and I finally have some answers. Here are...