When teams form around common challenges and overcome them with creativity and perseverance, strong communication skills are at work. In such a dynamic problem-solving environment, no communication skill is more important than listening, because it is through listening that we gain the value of another person's insight. In addition, effective listening builds trust and demonstrates respect during the give-and-take of creativity. As I work to understand your idea, I show you respect that builds trust and increases the likelihood that you will treat my ideas the same way.
Listening is a personal communication skill. The work of group problem solving requires that every team member have this. Therefore, it is the job of project leaders to model, teach, and coach this skill. Here we highlight some well-known guidelines you and your team can follow. As your team members develop this skill, it will contribute to the overall goal of building a positive team environment.
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