The Parts of a Case

Now that you know all the different ways to open a case, it's time to look at the fields that define a case in more detail. Figure 2-8 shows a typical just-opened case. The developer got e-mail telling her that she'd just been assigned a new case, and she's opened it and clicked the Edit button.

Figure 2-8. Editing a case

As you can see, there are quite a number of fields that can be edited for a case:

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