The story of every bug is a variation on this theme:

• Someone finds it and reports it.

• The bug gets bounced around from person to person until it finds the person who is really going to resolve it.

• When the bug is resolved, it goes back to the person who originally reported it for confirmation.

• If, and only if, they are satisfied with the resolution, they close the bug, and you never see it again.

In this chapter, you've seen how FogBugz enables you to work through this process with a minimum of overhead. You've also learned a little about how to use the system most effectively by writing good bug reports and feature requests, and by not cluttering the process up with unnecessary overhead.

If you've installed FogBugz, you're probably ready to dive in and start entering cases now. Great! But there's still plenty more to learn about FogBugz that might not be apparent at first. So after you get those first few cases cooking, read on. In the next chapter, I'll dig into case management in more detail, and show you some of the other tools that FogBugz has to offer.


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