In this chapter, you learned about the FogBugz features that make it easier to manage and track an extensive caseload. You saw how estimates and due dates can be used to keep individual cases on track and how escalation reports can alert you to potential problems. E-mail and RSS notifications let you track bugs of interest without even opening FogBugz in your browser. I discussed the importance of carefully resolving bugs, and then showed you how to create release notes and custom reports.

But FogBugz isn't only a management tool; it's also a communications tool. In the next chapter, you'll learn how FogBugz integrates e-mail and discussion groups with its bug-tracking efforts, giving you a single way to manage customer interactions.


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