Reminding People About Cases

I mentioned one other way to send e-mail to team members in Chapter 3, but it's worth bringing up here too. Sometimes, you may find that a whole list of cases is languishing in your FogBugz database. Perhaps some people are too busy to log in to FogBugz on a regular basis, or perhaps you have people with so many cases that they never get to the bottom of the list. While you're sorting out the management issues that lead to this situation, you can also remind people that you're waiting for them. Set up a filter that contains the cases of concern, then check them all on the case list page. Click the Remind button at the bottom of the screen to send e-mail to the users involved to remind them to look at their cases.

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