F

Failure event

BugzScoutCtl interface, 173 feature requests writing good requests, 13-14 features case category, 18 as category of cases, 2 filtering cases, 40 modifying filters, 42 saving, managing and sharing filters, 46 selecting a filter, 40 working with filtered cases, 47 Fix For drop-down list, 30 Fixed status resolving cases, 98 Fog Creek Web site

FogBugz installation instructions, 161 FogBugz, 161

adding licenses, 171 administrators, 56 case studies moving a bug through system, 5-7 responding to a customer query, 8-10 cases getting from cases to code and vice versa, 155 communicating with customers managing customer e-mail, 112-129 managing internal e-mail, 109-112 using discussion groups, 129-142 custom reports, 104

creating Access reports, 104-105 creating Excel charts, 106 customizing, 169

site configuration, 169-170 user options, 171 customizing working schedule, 73

effective use of, 10

good bug reports, 11-12 good feature requests, 13-14 introducing to company, 10-11 keeping it simple, 14 escalation reports, 91-93 installation instructions, 161 installing on Macintosh, 166 setting up on Macintosh on OS X server, 168

system requirements, 166-168 installing on Unix, 163 setting up, 165-166 system requirements, 163-165 installing on Windows, 161

running setup on Windows server, 162 system requirements, 161-162 introduction, 1 case tracking, 2-3 core principles, 2 discussion group management, 5 e-mail management, 4 maintenance service, 168-169 managing e-mail notifications, 93-94 managing RSS feeds, 94, 96 release notes creating, 100-103 setting up clients and departments, 64-67 setting up permissions, 67 assigning permissions, 69-71 isolating clients with permissions, 68 isolating departments with permissions, 69

setting up priorities, 71-72 setting up projects, areas and releases, 57-63

setting up users and groups, 53 setting up versions and computers, 72-73

source code control systems, 145 choosing system, 147 connecting, 147

integration for reviews, 145-146 setting up CVS integration, 148-150 setting up Perforce integration, 150-151 setting up Subversion integration, 152 setting up Vault integration, 152-153 setting up Visual SourceSafe integration, 153-155

time estimates art of estimating, 87-88 maintaining case estimates, 82-85 tracking, 81

using to manage workload, 86 using due dates, 89-90 FogBugzURL property

BugReport interface, 176 FogBugzUserName property

BugReport interface, 177 ForceNewBug property

BugReport interface, 177 FreeBSD Linux setting up FogBugz on, 166

grid views, lists of cases, 48 groups, setting up, 53

Implemented status resolving cases, 99 importing cases, 26 inquiries case category, 18

as category of cases, 2 internal e-mail getting automatic e-mail, 109-111 reminding people about cases, 112 signing up for additional notifications, 111

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