Escalation Reports

Escalation reports work in conjunction with due dates to help you keep track of cases that may need a little extra attention. Anyone can sign up to receive escalation reports via e-mail by checking the appropriate box on their user options screen, as shown in Figure 4-7.

Figure 4-7. Signing up to receive escalation reports

An escalation report is sent early every morning via e-mail to each user who is signed up to receive escalation reports. Figure 4-8 shows the format of the e-mail.

FogBugz Escalation Report [email protected]

To: Mike Gunderloy

The following cases are past due as of Tuesday, July 12, 2005:

Case 23 - "Document the process for monitoring remote machines" Case 24 - "Add distributed monitoring agent"

The following cases are due today, Tuesday, July 12, 2005:

Case 27 - "Setup not working on Windows 2003"

For more details, go to pre=preSaveF ilterDueToday£pg=pgList

To unsubscribe from this report, go to

Figure 4-8. Daily escalation report e-mail

■Note This e-mail comes from the notification return address that the administrator can customize in the site settings. This should be an invalid e-mail address, so that any replies that the user accidentally sends to the address just bounce., the domain used in Figure 4-8, is one that's set aside by the Internet authorities for fictitious addresses.

If the user clicks the link in the escalation report e-mail, they'll be taken to their FogBugz account with a filter that lists all cases that are either overdue or will become due that day. Figure 4-9 shows how this list might look.

■Tip Even though the filter says it's for open cases due today, it in fact also picks up cases that are overdue today.

Figure 4-9. Cases from an escalation report

You can't easily customize the timescale that the escalation report uses. But you can generate your own filters that let you see cases before they creep up on you. For example, you can set up a filter to list bugs that are going to be due sometime in the future and sort that filter by due date. If you want a two-week view, you can set up a filter listing all cases due in the next two weeks, in order by due date, and check that filter regularly.

0 0

Post a comment