Entering Cases via the

In the typical FogBugz installation, most cases come in via the Web interface, which is shown in Figure 2-1. Depending on how your server is set up, this interface may or may not be available to customers. Most organizations will choose to host their FogBugz server in such a way that you need to log on to enter cases, so that customers without an account will not have access to this screen.

You can normally create a new case this way by filling out less than a dozen fields (there are more than a dozen fields on the page, but some, such as Estimate, aren't likely to be filled in by the person submitting the case). I'll discuss some of these fields in more detail later in the chapter in the section "The Parts of a Case."

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Figure 2-1. Entering a case through the Web interface
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