Entering Cases via EMail

Cases from customers and others outside of your development group are likely to get into the system via e-mail. Most FogBugz administrators will want to set up one or more mailboxes to receive incoming cases. Figure 2-2 shows a typical case that arrived via e-mail, before anyone from the project team worked on it.

Figure 2-2. A case that arrived through e-mail

Note that the category for this case is automatically set to Inquiry. The FogBugz administrator can also define defaults for the other fields in the case. There are also a couple of extra buttons for the case; with one click, you can dismiss an e-mailed case as spam, or send a reply to the sender.

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