Particularly if you've got a product out for active beta testing, you might find the same bug reported two, three, or even more times. When you spot this situation, resolve the extra bugs as duplicates. This will link all of the duplicate bugs together, so you can trace from any of the duplicate bugs back to the bug that you ultimately resolve as fixed. Note that duplicate bugs don't have to describe exactly the same symptoms; as long as a single underlying code change closes all the bugs, they're all duplicates.

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