Customizing Your Working Schedule

FogBugz has an internal notion of when your team should be at work. This working schedule is used for two purposes. First, it calculates an automatic due date for incoming e-mail, based on the e-mail policies you've set up. Suppose, for example, your policy is to respond to all e-mail within 12 hours. If an e-mail comes in at 3 p.m. Friday, and you only work 9 a.m. until 6 p.m. on weekdays, and not at all on weekends, FogBugz is smart enough to set the due date to 9 a.m. on Tuesday. The second use for the working schedule is to convert between hours and days when storing estimates for a case.

Administrators can customize the working schedule to fit their company's needs. To do so, log on as an administrator and click the Site link in the Administrative Tools bar. Scroll down on the site configuration page and click the Working Schedule link to open the Working Schedule screen, shown in Figure 3-17.

Figure 3-17. Customizing the working schedule

You can set up several things on this screen:

• Choose which days of the week your team works by checking the boxes for those days.

• Choose the starting and ending time for workdays. This setting applies to all of the days that you check; you can't have separate hours for weekends.

• Choose how many hours equal one day when you're entering or adjusting the estimated time to close a case.

• Specify holiday dates that are not counted as working dates at all. To enter a holiday, click the Create New Holiday link, which opens the screen shown in Figure 3-18.

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Figure 3-18. Creating a holiday

Figure 3-18. Creating a holiday

■Note FogBugz doesn't have any notion of a repeating holiday. If you want to give your employees every Christmas off, you'll need to remember to enter the date each year.

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