Contents

Foreword xi

About the Author xv

About the Technical Reviewer xvii

Acknowledgments xix

Introduction xxi

â– chapter 1 Managing Projects with FogBugz 1

FogBugz from the Mountain Top 1

Getting Down to Business 5

Making Effective Use of FogBugz 10

Keeping It Simple 14

Summary 15

â– chapter 2 Managing Cases 17

The Three Categories of Cases 17

Where Do Cases Come From? 19

The Parts of a Case 26

Using Screenshots and Attached Files 34

Linking Cases 38

Filtering Cases 40

Searching for Cases 47

Using List and Grid Views 48

Being a Good FogBugz Citizen 50

Summary 51

chapter 3 Making FogBugz Work for You 53

Setting Up Users and Groups 53

Setting Up Projects, Areas, and Releases 57

Setting Up Clients and Departments 64

Setting Up Permissions 67

Setting Up Priorities 71

Setting Up Versions and Computers 72

Customizing Your Working Schedule 73

Applying Bulk Actions to Cases 75

Summary 79

chapter 4 Getting the Big Picture 81

Tracking Estimates 81

Using Due Dates 89

Escalation Reports 91

Managing E-Mail and RSS Notifications 93

Resolving Cases 96

Creating Release Notes 100

Extending FogBugz with Custom Reports 104

Summary 107

chapter 5 Communicating with Customers 109

Using E-Mail 109

Using Discussion Groups 129

Summary 143

chapter 6 Working with Source Code Control 145

Understanding Source Code Control Integration 145

Making the Connection 147

Getting from Cases to Code and Vice Versa 155

Summary 159

appendix A Setting Up FogBugz 161

Installing on Windows 161

Installing on Unix 163

Installing on Macintosh 166

Understanding the FogBugz Maintenance Service 168

Customizing FogBugz 169

Adding Licenses 171

appendix B Using BugzScout 173

Installing BugzScout 173

Using BugzScout from Visual Basic 174

Choosing What to Report 177

INDEX 179

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