Communicating with Customers

FogBugz is not just a piece of software for managing cases. It's also a support system for communicating with your customers. This communication happens in two ways. First, there's a comprehensive e-mail system that both allows e-mail into the system and sends responses back out. Second, there's a full-featured discussion group implementation. You can use discussion groups to gather customer feedback on new features, brainstorm new ways to market your product, or just provide a virtual place for people to relax and chat. In this chapter, I'll show you how to use these aspects of FogBugz.

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