Case Service Supply to Client

As an example of the product with which product alone cannot receive client satisfaction is an automobile. If fuel supply service or maintenance service is not provided, an automobile is not useful for many people. Electric cars are getting attention because of low environmental load but large requirement for its permeation is how to provide fuel supply service, hydrogen for instance, as well as technological skills, such as maintenance capability._

On the other hand, a product may have functions that the client does not want, namely side effects. Either blocking the side effects or service to prevent occurrence of problem needs to be in place for this case. Table 4-3-3 shows relationship of the product (result) and client service.

In some cases "Service" itself may be the project's mission.

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