Courage and Skill to Resolve Conflicts

Because projects are staffed by people, and people have conflicts, then it is expected that projects will experience and be affected by conflicts. These can be internal conflicts, as with two members of the project team not getting along, or external conflicts, as between a member of the team and a support organization such as accounting/finance, contracts, human resources, and so forth. The management of conflict, which is examined in some detail in the next chapter, requires both courage and skill. Courage is necessary because it can be quite difficult to confront the conflict, especially if the PM is part of the conflict situation. Skill is needed because conflict is delicate and wrong moves can exacerbate the conflict rather than calm it down and resolve it.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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