Success criteria

This section should describe fully and clearly what success looks like so that the decision to close the project is relatively easy to take. Examples of success criteria could be:

e Does the new computer system process twice as many trades per day as the previous one? e Does the new office provide each of the 350 people with at least

36 square feet of desk space? e Have all new staff been recruited by the end of June? e Have the new facilities been secured within their quoted budget? e Have the new office operating procedures been made available to the Tokyo office as a priority?

The last example shows that, where possible, success criteria should be prioritised. It is highly likely that sooner or later, decisions will be needed on some of them. The money may be running short, or perhaps timescales have slipped, or maybe the quality of the intended deliverable looks doubtful. The question to be asked before any such situation arises is: "Where would the project steering group be prepared to compromise their expectations of time, cost and quality?" This is why the project steering group should describe its priorities in the business case.

In aiming for a consensus, it is helpful for the project manager to ask each member to decide whether each criterion is:

e essential; e desirable; e nice to have; e low priority.

These can be drawn together for the project steering group to agree the final list. This will guide the project manager in developing the project governance report.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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