Quality Management

In order to meet customer requirements, and do so on time and within budget, the project manager must incorporate sound quality management practices. He or she will be concerned with the quality of the following:

■■ The product/service/process that is the deliverable from the project ■■ The project management process itself

Countless books have been written on the product side of quality; we will not repeat those presentations here. Others have done a far better job than we could hope to achieve in this book. The bibliography in Appendix B lists some publications that may be of interest to you.

In this section we focus on the process of TPM. Our emphasis is on the two tools and techniques that we have successfully integrated and used in our consulting practice to improve the process of TPM: the Continuous Quality Management Model and the Process Quality Management Model.

Continuous quality management is a procedure that a company can use to improve its business processes. It is a way of life in those organizations that want to attain and sustain a competitive position in fast-paced information age industries. As shown in Figure 2.2, continuous quality management begins with a definition of vision, mission-critical success factors, and business processes.

A second tool is integrated after the definition steps. This tool, process quality management, is used to relate critical success factors to business processes. This establishes the foundation on which the Continuous Quality Management Model proceeds to conduct a gap analysis that identifies processes and steps within processes where improvement opportunities might be made. Any number of improvement projects can be undertaken, and the resulting improvements are checked against targeted improvements and further projects commissioned. Because new improvement opportunities always present themselves, a series of feedback loops, shown in Figure 2.2, continues the process.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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