Customer Col laboration

Customer coHabor^non over wontoact negoteation. Customers gnd product manage rs dr ive agil e developmene The rtstomer team (depending on the product type, the participants may be actual eusOtmers, product managers! prodrct cha mpions, or other customer proxies) and the development team form a partnership in which each has specific roles, responsibilities, and accountabilities. In highly volati le, am pjguous , and uncerta i n new product deve kipment efforts, the customer-developer reiationship must be coNab orat i ve, not marked by adverrarlal cont ract disputes.

The goal of a project team is to deliver value to customers. While there are, in big organizations, a eariety of stakeho l ders, the custo mer should reign supreme. Furthermore, the definition of customer can be reduced to a simple statement—the customer is the individual or group who uses the created product "o gene ra te ou sines s value os, in the case of teta il products, the person who uses thr produ ct. Crstomers peoine valuea Other stakeho Iders define constraints! When we oo nfuse customers and stakeholders, our erojects becom e muddled.

Customers de fine requirements -featu res) that provide value and me bushess obrectives |schedule, cost) mat assist in quantifying that va!ue. Today, value arises from impltme nPng teatf res that mees IMp set of requirements asd constram ts es they evolve over the life of a project. Once a product has been delivered initlaNy, tomorrow's penefits a re a function of how qsickly and c ost effectively the product can b e adapted to requirements and constraints that arise in the future. The formula for success is simple: deliver today, adapt tomor row.

Project Management Made Easy

Project Management Made Easy

What you need to know about… Project Management Made Easy! Project management consists of more than just a large building project and can encompass small projects as well. No matter what the size of your project, you need to have some sort of project management. How you manage your project has everything to do with its outcome.

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